Product Development

The ground and on-board product offering of an airline has long been a major ‘battleground’ between airlines. To ensure an effective ground product, Mango focuses on reducing the stress and complexity of the airport departure and arrivals process. And when on-board, Mango ensures that whatever the airline chosen by the customer, the on-board experience is one that brings the customer back.

Mango’s unique value

We assist airlines across the full spectrum of business models, covering ground product to in-flight, including branding and benchmarking. We are trusted to maximise all aspects of ancillary revenue whilst at the same time growing customer satisfaction and loyalty. Mango staff are experts in:

  • Lounge design and implementation
  • Tailored cabin specification maximising comfort at minimal cost
  • Seat selection by competitive tender
  • Optimised galley specifications and layout
  • Latest design seat leathers and fabrics, carpets and vinyls
  • Supply of emergency and other service equipment
  • Certifiable in-flight service manuals and ongoing reporting
  • Modern uniform design at effective cost
  • Cost effective IFE, wifi, internet and mobile solutions
  • Profitable on-board sales execution and training
  • In-flight magazine design and delivery
  • Catering supply management and menu preparation
  • Procurement of passenger amenities
  • Logo Merchandise arrangements

SOME OF OUR CLIENTS

Other Experience

VietJet Air VietJet Air VietJet Air is one of Asia’s newest LCCs, following their first flight at the end of 2011. It has expanded rapidly to become the larges...
Marsa Alam Marsa Alam Airport liberalisation has allowed new private operators to take over struggling airports and restructure and revitalise all aspects of ...
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