Product Development

The ground and on-board product offering of an airline has long been a major ‘battleground’ between airlines. To ensure an effective ground product, Mango focuses on reducing the stress and complexity of the airport departure and arrivals process. And when on-board, Mango ensures that whatever the airline chosen by the customer, the on-board experience is one that brings the customer back.

Mango’s unique value

We assist airlines across the full spectrum of business models, covering ground product to in-flight, including branding and benchmarking. We are trusted to maximise all aspects of ancillary revenue whilst at the same time growing customer satisfaction and loyalty. Mango staff are experts in:

  • Lounge design and implementation
  • Tailored cabin specification maximising comfort at minimal cost
  • Seat selection by competitive tender
  • Optimised galley specifications and layout
  • Latest design seat leathers and fabrics, carpets and vinyls
  • Supply of emergency and other service equipment
  • Certifiable in-flight service manuals and ongoing reporting
  • Modern uniform design at effective cost
  • Cost effective IFE, wifi, internet and mobile solutions
  • Profitable on-board sales execution and training
  • In-flight magazine design and delivery
  • Catering supply management and menu preparation
  • Procurement of passenger amenities
  • Logo Merchandise arrangements

SOME OF OUR CLIENTS

Other Experience

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