Product Development

The ground and on-board product offering of an airline has long been a major ‘battleground’ between airlines. To ensure an effective ground product, Mango focuses on reducing the stress and complexity of the airport departure and arrivals process. And when on-board, Mango ensures that whatever the airline chosen by the customer, the on-board experience is one that brings the customer back.

Mango’s unique value

We assist airlines across the full spectrum of business models, covering ground product to in-flight, including branding and benchmarking. We are trusted to maximise all aspects of ancillary revenue whilst at the same time growing customer satisfaction and loyalty. Mango staff are experts in:

• Lounge design and implementation
• Tailored cabin specification maximising comfort at minimal cost
• Seat selection by competitive tender
• Optimised galley specifications and layout
• Latest design seat leathers and fabrics, carpets and vinyls
• Supply of emergency and other service equipment
• Certifiable in-flight service manuals and ongoing reporting
• Modern uniform design at effective cost
• Cost effective IFE, wifi, internet and mobile solutions
• Profitable on-board sales execution and training
• In-flight magazine design and delivery
• Catering supply management and menu preparation
• Procurement of passenger amenities
• Logo Merchandise arrangements